How to complain
Email complaints@kingswaylaw.co.uk or write to us at 1 King Street, Manchester, M2 6AW. Please include your name, contact details, any reference number and a summary of what happened.
What happens next
- We acknowledge your complaint in writing within five working days.
- A senior member of staff who was not involved reviews the matter.
- We aim to give you a full written response within eight weeks.
If you're still unhappy
If we cannot resolve your complaint, or eight weeks have passed, you may refer the matter to the relevant ombudsman or regulator for the service in question. We will tell you who to contact in our final response.
Our commitment
Complaints are free to make, are never held against your claim, and are used to improve how we work.